FAQs
Welcome to the Ogalisea FAQ page!
Here you’ll find answers to the most common questions about orders, shipping, returns, and more.
📦 Orders & Shipping
1. How long does delivery take?
Our standard delivery time is 5 to 8 business days after your order is processed.
2. Which countries do you ship to?
We currently ship to:
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Canada
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United States (USA)
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United Kingdom (UK)
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Australia
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New Zealand
3. How long does order processing take?
Orders are processed within 1–2 business days.
4. Will I receive a tracking number?
Yes! Once your order ships, you will receive a tracking number by email.
5. Can I change or cancel my order?
You may request a change or cancellation before your order ships.
Contact us immediately for assistance.
🔄 Returns & Refunds
6. What is your return policy?
We accept returns within 30 days of delivery.
We offer free return shipping and no restocking fees.
7. How do I start a return?
Simply contact us, and we’ll provide a prepaid return shipping label.
8. How long does it take to receive my refund?
Once your return is received and inspected, refunds take 3–7 business days to appear on your original payment method.
💳 Payments
9. What payment methods do you accept?
We accept all major payment methods supported by Shopify, including credit/debit cards and digital payment options.
10. Will I be charged customs or import taxes?
Some countries may apply customs or import fees.
Customers are responsible for any potential charges.
🛍 Products
11. Are your products covered by a warranty?
If an item arrives damaged or defective, we will replace it or issue a refund. Contact us right away.
12. Are all items returnable?
Yes. We do not sell final-sale items. Everything is eligible for return within 30 days.
📞 Need More Help?
If your question isn’t listed here, we’re happy to assist you.
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Phone: +1 435 703-1503
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Email: ogalisea@gmail.com
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Website: ogalisea.myshopify.com
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Address: 780 Rue Bouvier, Québec, QC G2J 1A3, Canada
