Enjoy effortless style with every purchase — plus Free Shipping on all orders.
+1 435 703-1503 ogalisea@gmail.com
Enjoy effortless style with every purchase — plus Free Shipping on all orders.

❓ Your Questions Answered

Welcome to our FAQ page!
Here you’ll find helpful answers to the most common questions about shopping with Ogalisea.
If you don’t see your question here, feel free to contact us anytime — we’re happy to help.

📦 Orders & Shipping

1. How long does shipping take?

Our delivery time is 5 to 8 business days for all orders.

2. What countries do you ship to?

We ship to the following countries only:

  • Canada

  • USA

  • United Kingdom (UK)

  • Australia

  • New Zealand

3. Do you offer order tracking?

Yes! All orders come with a tracking number that will be emailed to you once your package ships.

4. How long does processing take?

Orders take 1–2 business days to process before shipping.

5. Can I change or cancel my order?

Changes or cancellations can be made before your order ships. Contact us immediately for assistance.

🔄 Returns & Refunds

6. What is your return policy?

We accept returns within 30 days of delivery.
We offer:

  • Free return shipping

  • No restocking fees

  • No final-sale items

7. How do I start a return?

Simply contact our support team — we’ll provide a prepaid return label and instructions.

8. How long until I receive my refund?

Refunds take 3–7 business days after your returned item is received and inspected.

💳 Payments & Billing

9. What payment methods do you accept?

We accept all major payment options supported by Shopify.

10. Why was my payment declined?

This can happen due to bank restrictions, incorrect info, or insufficient funds.
Try another method or contact your bank.

11. Do you charge taxes?

Taxes are calculated at checkout based on your location.

🛍 Products & Quality

12. Are your products covered by a warranty?

If your item arrives damaged or defective, contact us immediately for a replacement or refund.

13. Are all products returnable?

Yes. Ogalisea does not sell final-sale items.

14. What if my item arrives damaged?

Email us with photos, and we’ll resolve the issue quickly.

📞 Need More Help?

We’re always here for you: